Dsuban.com Shipping, Returns and Core Return Policies.
Product Shipping Policy
Items that cannot be shipped by UPS will be shipped by general freight truck and may have extra charges related to delivery. Residential and Lift gate services will be an extra charge if needed. We will contact you before shipping if your item selection falls into this category.
Items usually ship same or next day excluding weekends (see our business hours on our home page). We do our best to ship items as fast as possible, but expedited shipping does not guarantee item will be shipped same day. We will contact you if the shipping date is going to be longer than 5 days. Items that are drop shipped from the manufacturer may add to the order processing time. Please note that we cannot be responsible for manufacturer shortages or out-of-stock situations. In the event of shortages or out-of-stock situations, if requested we will refund your purchase of that item in full.
Shipping charges are not refundable unless the return is due to our mistake. Dsuban.com will refund neither the original shipping cost nor the shipping and handling fees incurred from the products return. If the original purchase was made under a “Free Shipping” promotion then a standard $40 fee will be deducted from any return in counter to that offer.
Any non-defective returns are subject to a 15% restocking fee, which percentage is taken from the final purchase price less any shipping or handling charges. Generally speaking, we accept returns or exchanges up to THIRTY DAYS (30) after receipt of item, if the item is in its Original Packaging and in New and Resalable Condition. Return shipping for the Return or exchange of an item shall be paid by you (the customer).
If you decide you don’t need a part, we don’t mind taking it back but we can’t recover the shipping cost. If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund. Items were in NEW condition when shipped by us or our manufacturers and any claims for damage during shipment shall be with the carrier.
Returns may go to different locations, depending on the type of part and the reason for the return. You must send the return to the correct location and include the return instructions we give you in the package to receive credit. Make sure the items are complete and in their original unmarked manufacturer part boxes (cores must be returned in its original box). Please enclose the item is its original packaging inside another box for return. Returns sent in the original manufacturer’s packaging may not be refundable if the box is damaged in shipping.
Please do not paint the part/item, install or throw away the box until you’re sure the part you have is the part you need! Please do not write on or alter the box in any way. We cannot issue return credit for parts which have been installed, painted, modified or returned without their original packaging.
Re-manufactured parts usually have a core charge. The core charge is a deposit that the manufacturer charges us, and which we pass on to you, to encourage the return of old parts to be re-manufactured. You pay the core charge when you place your order. If you return the old part to us, we refund the core charge.
To receive credit, cores must be returned within three months of the date your order was placed.
Cores must be complete, re-buildable, fit the same vehicle application and be returned in the box the re-manufactured part came in. This means the part you send back needs to have whatever components (like pulleys) came on the re-manufactured part. The box helps identify the part and proves to the manufacturer that the core replaces one of their products. Obviously, the core won’t be working well (or you wouldn’t have replaced it) but it can’t be smashed, rusted solid, or otherwise unusable. (We rarely reject a core. If the part came off a running vehicle and just wore out–no problem. But please don’t send a part that’s been soaking in junkyard mud for 5 years and expect to receive core credit!)
Shipping charges on cores aren’t refundable. Before sending back a core, you’ll need to decide if the core deposit is worth the shipping cost. As with any return, before returning a core you must obtain and follow return instructions.